Terms and Conditions

Terms and conditions apply to all activities we offer. Please ensure you read the below carefully prior to booking.

We have activities to suit persons from the age of 8 years old (min height 140 cm tall).

We have no upper age limit for our activities.

HEALTH/DISABILITY RESTRICTIONS:

To take part in any of our activities you have a reasonable level of fitness and ability. Some activities are more demanding than others so please check our webpage or give us a call if you have any concerns/queries. We do not recommend that you take part any activities if you have/are any of the following:

Heart condition
High blood pressure
Pregnant
Any serious medical issues past or present that will make participating unsafe

Please let us know at the time of booking if you/your child have a disability or any health/mental issues. We need to know in advance so that we can put you in a suitable group, prepare our activities and put measures in place to aid safety and enjoyment. If you are unsure if you should take part please check with your GP.

SIZE/WEIGHT RESTRICTIONS:

Min height: 140 cm.
Max waist/hip size: 44 inches / 111 cm due to harness manufacturer restrictions.
Max thighs: 27 inches / 68 cm due to harness manufacturer restrictions.
Max weight: 18 stone due to safety equipment restrictions.
Max wetsuit size: female size 18 / man size xxl (Ghyll Scrambling/Canyoning) due to wetsuit manufacturer restrictions – not discrimination.

*Please note* It is not possible for a larger woman to wear a larger mans wetsuit due to differing body shapes.

GROUP SIZE RESTRICTIONS:

All of our activities/courses have a maximum/minimum group size. Please check each activity webpage for group sizes or ask us via email.

EXPERIENCE RESTRICTIONS:

Some of our activities and courses also have pre-requisites in terms of experience level required. Please check the page for each activity.

TRANSPORT RESTRICTIONS:

We do not arrange transport. All of our activities and courses run in and around the Lake District and transport is to be arranged by the customer.

BOOKING TERMS & CONDITIONS

BOOKING ADVICE:

Please ensure that you get in touch and book well in advance as we book up very fast. Please note that most of our activities and courses have a “season”. This is usually early Spring to late Autumn but an exact date is impossible to determine in advance as it comes down to the seasonal weather we are experiencing. Some of our activities have shorter seasons than others. Please get in touch for more accurate dates.

HOW TO BOOK:

Please note that to secure your place on an activity a minimum (non refundable) deposit of 25%is required. The total fee is due no later than 5 days (14 Days for larger groups) prior to the activity start date. Once you have paid in full we do not offer a refund/a change of date for whatever reason unless we cancel the activity. For this reason we highly recommend you arrange your own insurance to cover you in the event you need to cancel your booking.

ALL PARTICIPANTS MUST:

At the booking stage:

Inform/advise us of any medical condition
Inform/advise us of any disability
Inform/advise us of any mental health issue
Ensure you are fit enough to partake in the chosen activity
Ensure that you meet the restrictions listed above
Ensure you have the correct experience (activity dependant)
Ensure you can understand English (for safety reasons)
Ensure you have transport arrangements
Approached your GP about whether or not you and fit and well enough to partake (if necessary)
Ensure you are confident in water or at height (depending on activity chosen)
Pay the deposit/pay in full

Prior to the activity:

Inform us of sizes so we can bring the correct kit
Give us a contact number in case we have to cancel and can do so with enough notice to ring you (not always possible).
Print out, read and fill in the participation form
Pay in full
Inform all participants in your group of arrangements, terms & conditions restrictions and what to bring etc

On the day:

Bring all the kit on the list provided on the email/webpage
Bring the participation form
Bring any personal medication
Not turn up under the influence of drugs or alcohol
Must adhere to instructions given by the instructor and act in a civil manner with respect to the environment and others in it
Turn up on time

CANCELLATION TERMS & CONDITIONS

CANCELLATION ADVICE:

Please note that to secure your place on an activity a minimum (non refundable) deposit of 25% is required. The total fee is due no later than 5 days (14 Days for larger groups) prior to the activity start date. Once you have paid in full we do not offer a refund/a change of date or time for whatever reason unless we cancel the activity. For this reason we highly recommend you arrange your own insurance to cover you in the event you need to cancel your booking.

REFUNDABLE SITUATIONS:

If WE cancel the activity due to:

Our own unforeseen personal circumstances i.e illness/car problems/traffic problems
Inclement weather i.e unsafe water levels / wind levels too high / ice & snow (decided by the instructor)
If we make an error with the date/time/meeting location

In the event of the above we will either try if possible to offer a backup activity, give an alternative date or fully refund you. Please note that weather by nature is unpredictable and that unforeseen circumstances can happen. This may lead to us having to cancel an activity. It is almost never possible to let you know in advance of a cancellation. Therefore this could lead to a wasted journey. This is a risk you accept when you decide to book transport or accommodation and we will NEVER refund anything other than the price we charged you for the activity.

NON-REFUNDABLE SITUATIONS:

We reserve the right to cancel or terminate the activity WITHOUT neither notice nor refund for any of the following reasons:

If we have not received full payment within 5 days (14 days for larger groups) of the activity start date
If we have not received medical/disability/mental issues prior to the activity
If you do not bring along the participation form
No English speakers (for safety reasons to ensure the instructions are understood)
No personal medication
If you do not adhere to instructions given by the instructor and act in a civil manner with respect to the environment and others in it
If you arrive late
If you cancel/fail to turn up/turn up late due to unforeseen circumstances
If a member of your party drops out for any reason (including illness)
If you do not bring the correct kit in the list provided
Any other reason that affects the safety requirements of the activity

Please get in touch if you have any queries regarding these terms. We will be happy to answer your questions.

PERSONAL INSURANCE:

We are fully insured for public liability, however, we highly recommend you arrange your own personal/travel insurance to cover you in the event you need to cancel your booking.